Use Candidate Input to Measure Your Net Promoter Score (NPS)
Net promoter score (NPS) is a marketing metric that measures the popularity of a brand and, ultimately, whether consumers would recommend it to a friend. More and more companies are applying it to their recruiting processes to measure the candidate experience as understanding how candidates perceive your employer brand is a powerful insight that all stakeholders can benefit from.
Candidates are asked to complete a survey at certain moments during the recruiting process and the team subsequently receives a score on a scale from minus 10 to 10 ( -/+100) that signifies whether or not an individual would recommend your company to a friend based on their candidate journey. This is called the candidate net promoter score and means that your talent acquisition teams can quantify both hard and soft data. Knowing this score is imperative in the quest to continually improve the candidate experience and show shareholders that you’re hitting the mark as an employer of choice.
Create your own candidate net promoter score survey with Avature feedback forms. Identify who are your top recruiters from a candidate point-of-view and any gaps in your recruiting strategy. Feature the score on individual and shareholder dashboards to motivate your team.
How to Be an Employer of Choice
Top employer L’Oréal discusses its candidate relationship management
(CRM) strategy and its efforts to create a strong and distinctive employer brand fit for the
modern candidate and its beauty tech company vision.
A Roadmap to Turning Your Candidate Experience Around
Discover how a renowned UK Media company became the "good guys” of recruitment by leveraging HR technology to provide a great candidate experience and potentially save £4.4 million.
Candidate Feedback Form Guidelines
Designing a bulletproof, all-encompassing candidate experience survey can be a daunting task when considering all the possible topics and variables, but it is a key component in candidate relationship management.
Industry Leaders in Action
Discover how these industry leaders are leading the charge by measuring net promoter scores as part of their candidate feedback process.
The candidate net promoter score allows Deloitte to truly understand its candidates and applicants. It also empowers its business leaders to support the TA team as it works to improve the candidate experience.
Nearly a third of Pepsico candidates are customers, so their happiness is pivotal. Its feedback form asks not only about ease of applying and room for improvement, but whether or not the applicant would recommend the organization.