A Collaborative Service Model
Our Account Management team delivers a service as tailored as our solutions. We take the time to understand your business and provide strategic support aligned with your key objectives. We prioritize being your journey partner with a high-touch approach that adjusts to your unique requirements, no matter how fluide. Our multi-functional Account Management team pairs technical knowledge and business know-how to expedite customer requests.
What I love about working with Avature directly is people know who I am, they recognize me. I think it’s very consistent user service, so whether you are dealing with a consultant you have never worked with before or you’re dealing with someone you have worked with before, there’s a lot of consistency across the support team.”
Head of Talent Sourcing for the Americas; Philips
Your Success Is Our Success
As an organization, Avature listens and puts your needs first. This customer-centric philosophy means 65 percent of new features are based on clients’ requests. We also understand that not every business is the same and tailor our service accordingly. As a strategic partner, your Account Manager prioritizes your organization’s objectives and uses their solution expertise to guide you on how to optimize the Avature platform and take full advantage of its latest advancements.
“The Avature experience has exceeded my expectations in both its customer service and its troubleshooting anything. Every time we have an issue or a question or even a ‘we’d love to be able to do this in the future, do you guys think you could work on it?’ there’s always a ‘yes’ and a quick response and we really appreciate that.”
Leading global sports brand
Global Reach With a Personal Touch
Avature’s global, multi-lingual team is your point of contact for platform enhancements, strategic guidance and training to enrich your solutions. Count on personal and reoccurring touchpoints, including a quarterly business review, to ensure Avature continues to deliver a return on your investment. Regarding communication, your Account Manager is there to liaise for you across the business, advocate your priorities, anticipate your needs, and act as your ultimate escalation point to guarantee a successful partnership.