Why Avature HR Case Management?
Issue management should be a core capability of every HR operation. The right system allows HR managers to easily go beyond self-service when appropriate and offer a well-managed, high-touch spectrum of support services that respect the criticality of the issues requiring resolution.
Unlike conventional IT case management systems, which are based on the ITIL model for help desks, Avature HR Case Management recognizes that people issues can be exceedingly complex, often cannot be resolved by HR alone, and may require a series of cascading actions to mitigate risk and retain operational capabilities.
Our solution allows you to support a greater variety of problems with a fully bespoke configuration based on your company’s operating model. It also enables HR to collaborate effectively with line managers, legal, payroll and accounting teams, as well as other stakeholders, including external counsel and healthcare providers. This way, they can resolve issues quickly for each employee’s benefit.