Back to all Webinars AI Adoption in Practice: Inside IBM’s Human-AI Hybrid Operating Model
Join Jon Lester to explore how IBM is reshaping human–AI operating models across the enterprise and why HR is playing a critical role in turning AI pilots into scalable, governed impact.
No two organizations follow the same path to AI adoption. And while AI-driven efficiency gains are increasingly within reach for many, the real differentiator is what comes next: using AI to reshape how work gets done.
Join Jon Lester, VP of HR Technology, Data & Artificial Intelligence at IBM, for a practical look at the organization’s impressive AI journey, where HR became “Client Zero” for building an enterprise-wide human–AI hybrid model, designed to turn early gains into sustained advantage at scale.
In this session, you’ll learn how IBM is approaching AI adoption in practice and how to translate the lessons to your own context:
- Eliminate, Simplify, Automate: Learn how IBM treats AI adoption as a redesign of work—starting from the principle “never automate a bad process,” so technology amplifies value rather than inefficiency.
- What it takes to scale AI across a complex global organization: See how IBM moved from a federated to a truly global HR operating model by consolidating systems and standardizing processes—unlocking consistent experiences worldwide and making large-scale adoption operationally viable.
- Redefining roles in the age of agentic AI: As autonomous AI agents take on increasingly complex tasks, learn how IBM is rethinking roles, capabilities and the structures needed for humans and AI to operate side by side.
- Building AI-first ways of working: Hear how IBM is upskilling HR to work effectively with AI using scalable training plans to help employees learn how to interact with agents and improve how they work individually and as a function.
- How to move fast with trust: Discover how IBM approaches responsible AI in practice—governance, oversight and controls designed to help teams move forward with confidence, while protecting quality and compliance.
Whether you’re deep into AI adoption or still defining your path, this conversation will sharpen your thinking and expand your perspective. Don’t miss it for insights on how to decide where AI should augment work, what guardrails matter and how to phase adoption for your scale and complexity.
Speakers
Jon Lester
Vice President HR Technology, Data & AI
Juan Cruz Catarineu
Product Marketing Manager
This webinar is SHRM approved. Attend and receive 1 SHRM professional development credit.
The use of this official seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval. Attend and receive 1 HR (General) recertification credit hour.